Add your contact details to receive a call

We will call you back to arrange your keyholding & alarm response over the phone in 10 minutes flat.

City’s dependable Security Officers put things right when your alarms go off…

FAST Alarm response

Fire, Burglary or CCTV alarm activates and City’s control room despatches an officer to your premises immediately. There in 19 minutes and 42 seconds on average!

Faster Response!

A Police-approved key safe reduces the response time by up to 50%. No time wasted collecting the keys from the control room. The nearest patrol vehicle is despatched directly.



GPS technology timestamps the whole incident. When alarm was activated, officer despatched, officer arrived and when he left. All sent to you in a report. Accurate invoice to follow.

Exceptional value

You’re covered for less than £1 a day! Callout fees are £35 for every 30 minutes on site. All staff are fully trained and licensed to British Standards BS7984

Before recommending a security company, we vet them…

  • Interview 97% 97%
  • Accreditations 100% 100%
  • Performance 89% 89%
  • Track Record 95% 95%

Property Safety Rating



Interviewed April 3rd 2020. Clearly knows the industry inside out.


Accreditation Check

Checked all accreditations with the issuing bodies. All good.



Respond to enquiries quickly. Good advice given.


Track Record

Incorporated in 1993. Over 1000 happy customers.

Pandemic Lockdown & Return to Work

The threat to empty premises is higher during lockdown. And remains so as the UK begins to return to work. City Security Services are here to help.

Government body, the Security Industry Authority, gave security guards key worker status at the beginning of the crisis. Security companies are essential in helping to maintain critical services across the UK.

Since the beginning of pandemic, City Security Services have worked hard to comply with Government guidelines. Operational measures are in place to ensure staff and the public remain safe.

Security companies adapted working practices to comply with Government advice from the beginning of lockdown. These are reviewed and updated as the UK begins to return to work. You’re in safe hands!

Three reasons why YOU should speak to the experts at City Security Services

keyholding and alarm response
City Security is organised to be fast
  1. Average time to site, response times, is 19 minutes and 42 seconds, so under 20 minutes
  2. A key safe means it can be up to 50% faster!
  3. Fleet of vehicles under 3 years old. There no breakdowns to slow City down.
  4. More officers on shift than competitors.
  5. Designed to be fast. If an officer thinks he’ll struggle to get there in time… The message goes up the chain to manager or higher. Every effort is made to ensure the 20 mins response is kept.
Keyholding is an obligation don't leave it to a volunteer

When you purchase an intruder or fire alarm, or CCTV system you will be asked:

“Can you provide two keyholders, within 20 minutes of site. Available 24 hours a day, seven days a week, 365 days a year, please?”

No business can. That’s why you need City Security Services. Dependable 24/7/365 alarm response cover.

Worst case scenario

A doctor responded to an alarm activation at 1am. He met the Police at the surgery. It was a false alarm…

Before you go, sir. I think we need to breathalyse you

He’d been out for a meal and drank some wine. Thought nothing of it when the Alarm went off – rushed to the surgery. He lost his driving license…

Delighted Customers Say:

I am so pleased that we have our security team looking after our office after hours. Complete peace of mind.

Practise Manager, Accountancy Firm

…so relaxing to know that security guards are checking our premises during this extended lockdown and making sure our basic insurance requirements are being met. Especially running the water so when we return to work, there is no Legionella in our water system

Director, Commercial Kitchen Equipment Supplier

It was great to have our security company on hand last night. Unfortunately we had an attempted break in but the security team were on site within 19 minutes, liaising with the Police and glaziers to make us secure again.

Practise Manager, GP's Surgery

…the team does such a valuable role for us that we have included them in all our corporate staff training. Also, that they have become so competent in housing front line services that they oversee, line manage and issue works to our handyman contractor across all of our new sites (30 blocks). The guys also liaise with the police safer neighbourhood teams in crime prevention and crime detection on a regular basis across all our monitored sites;

Director, Facilities Management Company

Professional Security Companies - SIA Approved Contractor Scheme

Typical Accreditations & Approvals